CLAIMS | OUR SERVICES

When the unexpected happens, it's good to know 1st Guard is in your corner.
In each step of the claims process, we are here for you.
Our priority is ensuring you and your equipment are safe, and then get you back on the road as soon as possible.

YOUR INSURANCE COMPANY'S TRUE COLORS SHINE THROUGH AFTER FILING A CLAIM!

1st Guard has provided commercial truck insurance DIRECT to truckers and fleets for more than 80 years.

Because 1st Guard is a direct writer, you have direct access to your Claims Adjuster.

1st Guard is here to help you through the entire claims process, and get you back on the road fast!

Trucking Crash
NEED TO REPORT A CLAIM?

REPORT ONLINE

OR

CALL: (800) 441-4511

Trucking Crash
CLAIM CONSIDERATIONS:

WEAR AND TEAR

Regular maintenance on your semi-truck, such as checking brakes, tires, and lights, ensures optimal performance and reduces the risk of accidents caused by mechanical failures. Addressing wear and tear promptly, like replacing worn parts, enhances safety by preventing unexpected breakdowns that could lead to hazardous situations and insurance claims.

TITLE TRANSFERS

After purchasing equipment, it is important to promptly transfer the title into your name.

Part of detailed claims processing requires 1st Guard to verify ownership to proceed with a claim.

Transfering the title ensures clear ownership, reducing complications and speeding up the claims processing time.

PHYSICAL DAMAGE CLAIM ADVANTAGES:

GRILLE GUARD

"No Deductible" program in most states to insureds who have approved grille guards installed on their truck. If you hit an animal and report a claim to 1st Guard, your deductible is waived. A grille guard will protect your truck and put savings back in your pocket.

ONE DEDUCTIBLE

If both your truck and trailer are involved in a single accident, there is usually only one deductible.

FREQUENTLY ASKED QUESTIONS

What should be done at the scene of the accident?

  • Be Safe! Do not place yourself in additional danger while gathering information.
  • If possible, use your hazard lights or light flares to prevent an additional accident.
  • Contact the authorities. If needed, contact medical assistance.
  • Exchange personal and insurance details with involved parties.
  • Take pictures and video of the scene of the accident.

When can a claim be reported?

We urge you to report claims within 24 hours of an incident to protect the interests of your trucking company and the driver. Prompt reporting enables a thorough and timely investigation that help to control claim costs. If safe, document the incident with photos and collect insurance information from any other parties involved. To report a claim, select your policy type at the top of our website, and we’ll guide you to the appropriate online claim form.

Is there a time limit to when to report a claim?

Although there is no specific time-frame imposed by 1st Guard, there may be state-specific laws that may restrict your ability to report a claim if you wait. To ensure 1st Guard can ensure efficient claim processing, and get you back on the road as quickly as possible, we suggest reporting your claim within 24 hours of an incident.

How long does it take to finish a claim?

The time required to complete a commercial truck insurance claim depends on many factors.

Simple claims with clearly defined losses and available evidence can be resolved very quickly.

However, each specific claim is different. More complex claims involving additional vehicles or parties can take more time.

Our goal is to resolve your claim quickly and to get your equipment back on the road as soon as possible.

Can I report a claim online?

Yes, Follow the steps below to get started:

  1. Register Your Account
  2. Report Your Claim

What information do you need?

  • Date / Time Of Loss
  • Location Of Loss
  • Description of what happened in the loss
  • Name and phone number for all parties involved in the incident
  • Name and phone number for the other insurance carriers involved
  • Name and phone number for any witnesses
  • Information on the responding authorities
  • Information on any towing vendor(s) involved
  • Name, address, and phone number of your chosen repair facility
  • Photos showing the damage to your vehicle and the other vehicle(s) involved
  • Photos from scene of the accident
  • Information on where your driver was going, the load being hauled, or where the load was delivered prior to the accident

Sending documents and information to 1st Guard in a timely manner is critical to resolving your claim quickly.

How can you send pictures & dashcam videos to 1st Guard?

There are multiple ways to send information like pictures & videos to 1st Guard:

Where can I find details on my claim?

Details about your claim can be found at my.1stGuard.com, or in the 1st Guard Mobile App.

Your claims agent can get you the latest update on your claim, simply call our Claims Team at: (800) 441-4511

NOTICE ABOUT CLAIM FRAUD

Any person who knowingly presents a false or fraudulent claim for payment of loss is subject to criminal and civil penalties.

ADDRESS

240 Nokomis Ave South
Venice, FL 34285

OFFICE HOURS

Monday - Friday: 08:00 AM - 05:00 PM
Closed Saturday - Sunday & Holidays

EMAIL

Send Us An Email

CLAIMS HOTLINE

(800) 441-4511