1st Guard Mobile Support

How Do I Login?

NOTE: A 1st Guard Mobile username and password is required to log into the 1st Guard Mobile app. Register for a 1st Guard Mobile account.

1. On the Login screen, tap the Username text box, and type your 1st Guard Mobile username.
2. Tap the Password text box, and type your 1st Guard Mobile password.
3. Tap the Save my login information toggle.
4. Tap the Sign In button.

1. On the Home Screen, tap the Policy Information button.
2. On the Policy Information screen, under the Active Vehicles heading, tap the desired vehicle.
3. On the Vehicle Details screen, your policy information is displayed.

1. On the Home Screen, tap the Policy Information button.
2. On the Policy Information screen, under the Active Vehicles heading, tap the desired vehicle.
3. On the Vehicle Details screen, tap the View Certificate button.

1. On the Home Screen, tap the Payments button.
2. On the Payments screen, under the Make a Payment section, tap the Recent Payments button.

1. On the Home Screen, tap the Payments button.
2. On the Payments screen, under the Make a Payment section, tap the Credit Card button.

   NOTE: To use a temporary card, tap the Use New Card toggle, complete the form, and tap the PAY $ now button.

3. Tap the green PAY $xxx.xxx now using your credit card ending in : xxxx on file at 1stGuard. button to make your payment using your on file credit card.

1. On the Home Screen, tap the Payments button.
2. On the Payments screen, under the Make a Payment section, tap the eCheck button.

   NOTE: To use a temporary check, tap the Use New Check toggle, complete the form, and tap the PAY $ now button.

3. Tap the green PAY $xxx.xxx now using your account ending in: xxxx on file at 1stGuard. button to make your payment using your on current checking account.

1. On the Home Screen, tap the Claims button.
2. On the Claims screen, under the Existing Claims heading, tap the desired claim.
3. On the Claim: [CLAIMNUMBER] screen, the status of your claim is available.

1. On the Home Screen, tap the Claims button.
2. On the Claims screen, under the Existing Claims heading, tap the desired claim.
3. On the Claim: [CLAIMNUMBER] screen, tap the Upload an Image button.

   IMPORTANT:

   • To take a live picture, tap the Camera button.
   • To select a picture from your photo library, tap the Photo Library button.

1. On the Home Screen, in the upper-right corner tap the Envelope icon.
2. On the Messages screen, tap the message subject heading.
3. On the Message screen, the content of your message is available.

   NOTE: To delete the message, tap the Delete This Message button.

1. On the Home Screen, tap the Claims button.
2. On the Claims screen, under the Existing Claims heading, tap the desired claim.
3. On the Claim: [CLAIMNUMBER] screen, under the Your Adjuster heading, the following information is available:
   • Adjuster Name
   • Adjuster Phone Number
   • Adjuster Email Address