1st Guard Mobile Support

Commercial Truck Insurance - Available When You Are... Anytime!

1ST GUARD MOBILE

1st Guard Mobile App Icon

Commercial Truck Insurance
Available When You Are... Anytime!

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SUPPORT:

How Do I Login?

NOTE: A 1st Guard Mobile username and password is required to log into the 1st Guard Mobile app. Register for a 1st Guard Mobile account.

  • On the Login screen, tap the Username text box, and type your 1st Guard Mobile username.
  • Tap the Password text box, and type your 1st Guard Mobile password.
  • Tap the Save my login information toggle.
  • Tap the Sign In button.

How Can I Review My Policy Information?

  1. On the Home Screen, tap the Policy Information button.
  2. On the Policy Information screen, under the Active Vehicles heading, tap the desired vehicle.
  3. On the Vehicle Details screen, your policy information is displayed.

Where Is My Certificate Of Insurance?

  1. On the Home Screen, tap the Policy Information button.
  2. On the Policy Information screen, under the Active Vehicles heading, tap the desired vehicle.
  3. On the Vehicle Details screen, tap the View Certificate button.

Where Do I Check My Payment History?

  1. On the Home Screen, tap the Payments button.
  2. On the Payments screen, under the Make a Payment section, tap the Recent Payments buttom.

How Do I Make a Payment Using Credit Card?

  1. On the Home Screen, tap the Payments button.
  2. On the Payments screen, under the Make a Payment section, tap the Credit Card button.

    NOTE: To use a temporary card, tap the Use New Card toggle, complete the form, and tap the PAY $ now button.

  3. Tap the green PAY $xxx.xxx now using your credit card ending in : xxxx on file at 1stGuard. button to make your payment using your on file credit card.

How Do I Make a Payment Using a Check?

  1. On the Home Screen, tap the Payments button.
  2. On the Payments screen, under the Make a Payment section, tap the eCheck button.

    NOTE: To use a temporary check, tap the Use New Check toggle, complete the form, and tap the PAY $ now button.

  3. Tap the green PAY $xxx.xxx now using your account ending in: xxxx on file at 1stGuard. button to make your payment using your on current checking account.

How Can Check The Status Of My Claim?

  1. On the Home Screen, tap the Claims button.
  2. On the Claims screen, under the Existing Claims heading, tap the desired claim.
  3. On the Claim: [CLAIMNUMBER] screen, the status of your claim is available.

How To Upload An Image To My Claim?

  1. On the Home Screen, tap the Claims button.
  2. On the Claims screen, under the Existing Claims heading, tap the desired claim.
  3. On the Claim: [CLAIMNUMBER] screen, tap the Upload an Image button.

    IMPORTANT:

    • To take a live picture, tap the Camera button.
    • To select a picture from your photo library, tap the Photo Library button.

How To Read Alerts?

  1. On the Home Screen, in the upper-right corner tap the Envelope icon.
  2. On the Messages screen, tap the message subject heading.
  3. On the Message screen, the content of your message is available.

    NOTE: To delete the message, tap the Delete This Message button.

How Can I Contact My Claims Adjuster?

  1. On the Home Screen, tap the Claims button.
  2. On the Claims screen, under the Existing Claims heading, tap the desired claim.
  3. On the Claim: [CLAIMNUMBER] screen, under the Your Adjuster heading, the following information is available:
    • Adjuster Name
    • Adjuster Phone Number
    • Adjuster Email Address